At Zino, we are dedicated to ensuring that your products are delivered promptly and safely through our network of trusted distributors. As a retailer, we rely on our distribution partners to deliver our premium products directly to your location. Below are the details of our shipping and delivery process.
Shipping Areas
Zino’s products are available for purchase through a network of authorized distributors. The availability of shipping locations depends on the distributor servicing your area. Please check with your local distributor or retailer for specific shipping details based on your region.
Shipping Methods and Costs
Shipping costs and methods are determined by the distributor handling your order. Shipping fees will vary depending on the destination, size, and weight of your order. You will be informed of the shipping costs at checkout by your chosen distributor.
Order Processing Time
Orders placed through our distributors will be processed according to their individual processing times. Processing times typically range from [1-3] business days. Once your order is processed, it will be shipped by your distributor. Orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number directly from the distributor. You can use this tracking number to monitor the progress of your delivery. For any issues with tracking or shipping, please contact your distributor directly.
Delivery Timeframes
Delivery times depend on the distributor’s shipping method and the destination. While we strive for efficient deliveries, please note that delays may occur due to external factors, such as weather conditions, carrier delays, or public holidays.
Shipping Delays
Zino is not directly responsible for delays in shipping as these are managed by our distributor network and third-party carriers. However, we will work with your distributor to assist in resolving any issues that arise and provide you with timely updates.
Missing or Damaged Packages
If your package is lost or damaged during delivery, please reach out to your distributor immediately. The distributor will work with the shipping carrier to resolve the issue. Be sure to keep all packaging and take photos of any damage when reporting a problem.
Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or destination. If a product is not available for shipping to your area, your distributor will inform you before processing the order. Please contact your local distributor for more details on product availability in your region.
International Shipping
For international orders, the distributor handling your purchase will inform you about any customs fees, duties, or taxes that may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fees at checkout. Please check with your local distributor or customs office for additional information on international shipping requirements.