Cancellation Policy
We understand that sometimes plans change. If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been processed and shipped. Once an order has been dispatched, it cannot be canceled.
To cancel an order, please reach out to our customer support team at Zinoelectronicsofficial@gmail.com with your order details.
Refund Policy
We aim to provide high-quality products, but if you are not satisfied with your purchase, we offer a refund for eligible returns.
- Eligibility for Refunds: To be eligible for a refund, items must be returned within 30 days of receipt, unused, and in their original condition.
- How to Request a Refund: To request a refund, please contact our customer support team with your order number and a description of the issue. We will provide you with instructions on how to return the product.
Exceptions
Certain products, including custom orders or opened items, may not be eligible for a refund. Please refer to the product details for specific return instructions.
Refund Processing
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned product. Please note that shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will assist you in arranging a return or exchange at no additional cost to you.